Billing
Set up your monthly payment
One flat charge of $119 per unit, per month, on the same date each month. No onboarding fee, no minimum term, and nothing taken out of your rent — because your rent never passes through us. Placement and renewal are billed one-off when they happen, not through this.
Monthly management fee
$119
per unit, per month
Takes about a minute. You'll be asked for the property address so we know which unit the payment covers, then how you'd like to pay.
Set up my monthly paymentCard or direct debit from your US bank account — your choice at checkout. Visa, Mastercard and American Express all accepted. Checkout is hosted by Stripe; we never see or store your details.
Before you set this up
The management agreement comes first
Billing starts once we have a signed management agreement in place for your property. That is what sets out what we do, what you keep, and the terms on this page — it is not a formality we can skip.
If you have not spoken to us yet, start there instead. We will look at the property, tell you what it should rent for and what we would charge, and say honestly whether switching is worth the effort. There is no card involved at that stage and no obligation after it.
No card required. No obligation.
More than one unit?
This page sets up one unit. The fee is $119 per door, so a duplex is $238 a month and a fourplex is $476 — and each door needs to be tied to its own address so we can tell them apart when something needs chasing.
Message us and we will set them all up in one go, correctly. If you hold an apartment building or several properties, it is worth doing anyway: the per-door management rate can come down from $119 at that size. It never goes up.
Message Us →Already paying? Manage your billing
Update the card on file, download any invoice or receipt you have ever been issued, and check when your next payment is due. Enter the email address your billing is under and Stripe will send you a secure sign-in link — there is no password to remember and no account to create.
If you pay by bank debit and need to switch to a different account, give us a call instead — that one is quicker to do at our end than through the portal.
To pause billing for a vacant unit or to cancel, call or email us instead. Both need a person at our end — pausing so we stop the charge on the right date, cancelling because there is an offboarding process behind it. Effective the following month, no exit fee.
- In the portal you can
- Update or replace the card on file
- Download every past invoice and receipt
- See the date of your next payment
- Update your billing address
Billing questions
When am I billed?
The first payment is taken when you set the payment method up. After that it is the same date every month, automatically, for $119 per unit. Stripe emails you a receipt each time. Screening & Lease Execution ($599) and lease renewal ($299) are one-off charges raised separately at the point the work is agreed, so they never appear on this recurring payment unannounced.
Can I pay from my bank account instead of a card?
Yes. At checkout you can choose a debit or credit card, or a direct debit straight from your US bank account — whichever suits you. Bank payments are the cheaper option for us to process, so if you have no preference we would gently nudge you that way. The one practical difference is timing: a card clears immediately, while a bank payment takes a few business days to settle. Neither changes what you pay or when you are billed.
Do you see my card or bank details?
No. The checkout page is hosted and run by Stripe, one of the largest payment processors in the world. Your details go straight to them and are never stored on our systems. For a card we see the last four digits and the expiry date, the same as on a receipt; for a bank account, the last four digits and the bank name. That is all.
Where do I get a receipt or an invoice?
Stripe emails you a receipt automatically after every payment. Every invoice you have ever been issued is also there to download at any time from the billing portal, without having to ask us for it.
How do I cancel?
Email us. Cancellation takes effect the following month — no exit fee, no minimum term, and we hand your records to whoever takes over. Cancelling is deliberately not a button in the billing portal: there is an offboarding process behind it — final accounting, deposit handling, records — and we would rather run that properly than have your billing stop while the work is still open.
What happens if my unit goes vacant?
Billing pauses. Tell us the tenancy has ended and we stop charging you until a new one begins — we do not list or show units, so an empty one needs almost nothing from us and charging you for it would be charging for work we are not doing. Pausing is a manual step at our end, so it needs a call or an email rather than a click.
Is my rent involved in this?
No, and it never is. Your tenant pays you directly and rent never enters our company account, so we could not deduct our fee from it even if we wanted to. The two are completely separate: your tenant pays you, and you pay us $119 per unit.
Every package, and everything none of them cover, is listed in full on the pricing page. Anything else, email us or call 206-580-3737.
Not a client yet?
Send us the address and the current rent. We'll tell you what we'd charge, what a percentage manager would charge, and whether switching is actually worth it for you.